788go Privacy Policy

1Overview and Scope

Welcome to the Privacy Policy of 788go ("788go," "we," "us," or "our"). This document governs how 788go collects, processes, stores, shares, and protects the personal information of individuals ("you," "your," or "User") who access or use the 788go online gaming platform available at https://788go.net (the "Platform").

This Privacy Policy applies to all personal data collected through the Platform — including through account registration, gameplay, financial transactions, customer support interactions, and any other interaction you have with 788go online. It applies to all registered players, prospective players who browse the Platform without registering, and any individual who contacts 788go via email or live chat.

788go is committed to protecting the privacy and personal data of every Filipino player in accordance with:

• The Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines
• The Implementing Rules and Regulations of RA 10173 issued by the National Privacy Commission (NPC)
• Applicable PAGCOR data protection requirements for licensed online gaming operators
• Relevant Anti-Money Laundering Act (AMLA) record-keeping requirements

2Data Controller Identity

For the purposes of the Data Privacy Act of 2012 and all applicable Philippine privacy regulations, the personal information controller responsible for your data is:

As the personal information controller, 788go determines the purposes and means of processing your personal data and is accountable for ensuring that all processing activities are carried out lawfully, fairly, and transparently in accordance with RA 10173 and applicable PAGCOR requirements.

788go has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly at [email protected] with the subject line "Data Protection Officer – Privacy Inquiry."

3Personal Data We Collect

788go collects personal data that is necessary, proportionate, and relevant to the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

3.1 Identity and Registration Data

• Full legal name (as it appears on a government-issued ID)
• Date of birth (for age verification — players must be 21 or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys National ID number, passport number, SSS number, driver's license number)
• Username and account password (stored in encrypted form)

3.2 Contact Data

• Email address
• Philippine mobile phone number
• Residential or billing address (province, city, barangay, ZIP code)

3.3 Financial and Transaction Data

• GCash mobile wallet number
• Maya (PayMaya) account details
• Bank account information (BPI, BDO, Metrobank — account name, account number)
• USDT wallet address (for cryptocurrency transactions)
• Deposit and withdrawal transaction history
• Account balance and bonus wallet information

3.4 Gaming Activity Data

• Game session logs (game title, session start/end time, wagers placed, outcomes)
• Bet history and win/loss records
• Bonus claims, wagering progress, and promotional participation records
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Unique device identifiers
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Customer Support Data

• Live chat transcripts
• Email correspondence with our support team
• Complaint and dispute records
• Any documents or screenshots you voluntarily submit to support

4How We Collect Your Data

788go collects personal data through the following channels and mechanisms:

4.1 Directly from You

Most of the data we hold is provided directly by you during the account registration process, KYC verification submission, payment transactions, gameplay, and any direct communication with our support team. This is the primary source of personal data on the Platform.

4.2 Automatically Through Platform Usage

When you access and use the 788go Platform, our servers and analytics systems automatically collect technical data including IP addresses, device identifiers, access times, pages visited, games played, and session duration. This data is collected passively and does not require your active input.

4.3 Through Cookies and Similar Technologies

788go uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, maintain your logged-in session, remember your preferences, and analyze usage patterns. For full details on our use of cookies, see Section 8 of this Privacy Policy.

4.4 From Third-Party Service Providers

In limited circumstances, 788go may receive personal data about you from third-party sources, including:

• Payment processors (GCash, Maya, BPI, BDO, Metrobank) — to verify transaction status and prevent fraud
• Game software providers — to facilitate game session initiation and maintain game integrity
• Identity verification service providers — to assist with KYC document validation
• PAGCOR's exclusion registry — to verify that you are not subject to a gaming exclusion order

5Purpose of Data Processing

788go processes your personal data only for specific, legitimate, and clearly defined purposes. We do not process personal data in a manner incompatible with these stated purposes. The following table summarizes the key processing activities and their corresponding purposes:

6Legal Basis for Processing

Under the Data Privacy Act of 2012, all processing of personal data must be founded on a lawful criterion. 788go processes your personal data on the following legal bases:

• Consent (Section 12(a), RA 10173): For marketing communications and non-essential cookies, 788go relies on your freely given, specific, and informed consent. You may withdraw consent at any time without penalty by contacting our support team or adjusting your account settings.
• Contractual Necessity (Section 12(b), RA 10173): Processing of registration data, payment data, and gaming activity data is necessary for the performance of the contract between you and 788go as set out in our Terms and Conditions. Without this processing, we cannot provide the Platform services.
• Legal Obligation (Section 12(c), RA 10173): Certain processing activities — particularly KYC verification, AML transaction monitoring, and regulatory reporting — are required by Philippine law (PAGCOR regulations, AMLA, RA 10173 itself) and are not optional.
• Legitimate Interests (Section 12(f), RA 10173): 788go processes technical and device data for fraud prevention, Platform security, and abuse detection on the basis of legitimate interests, provided these do not override your fundamental rights and freedoms. We conduct a balancing assessment before relying on this basis.

7Data Sharing and Disclosure

788go does not share your personal data with any third party except in the specific circumstances described below. All third-party recipients are contractually obligated to handle your data in compliance with RA 10173 and applicable PAGCOR requirements.

7.1 Service Providers and Processors

788go engages third-party service providers who process personal data on our behalf and under our instruction. These include payment processors (GCash, Maya, GrabPay, BPI, BDO, Metrobank, USDT processors), game software providers, KYC identity verification services, cloud hosting infrastructure providers, and customer support platform providers. These parties act as personal information processors and are bound by data processing agreements.

7.2 Regulatory and Law Enforcement Authorities

788go is required by Philippine law to share certain player data with regulatory and law enforcement bodies, including PAGCOR (for licensing compliance and player protection oversight), the Anti-Money Laundering Council (AMLC) (for AMLA-mandated suspicious transaction reports), the National Privacy Commission (NPC) (in the event of a data breach requiring notification), and other competent Philippine government agencies acting under lawful authority.

7.3 Business Transfers

In the event that 788go undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and the privacy protections afforded to your data will be maintained in accordance with RA 10173.

7.4 With Your Consent

788go will share your personal data with any additional third party only with your prior, explicit, and informed consent. You will always have the option to decline or withdraw such consent.

8Cookies and Tracking Technologies

788go uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the 788go Platform:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They maintain your logged-in session, enforce security controls, and ensure that pages load as intended. You cannot opt out of strictly necessary cookies without ceasing to use the Platform.

8.2 Functional Cookies

Functional cookies remember your preferences such as language settings, last-used payment method, and display configurations. These cookies make your experience more convenient but are not strictly required for the Platform to operate.

8.3 Analytics Cookies

Analytics cookies collect aggregated and anonymized data about how players use the Platform — which pages are most visited, how long sessions last, and which features are most frequently used. This data helps 788go identify areas for improvement. Analytics data is not linked to your individual account profile for marketing purposes.

8.4 Managing Cookies

You may manage or disable non-essential cookies at any time through your browser settings. Instructions for managing cookies are available in your browser's help documentation. Please note that disabling cookies may affect the functionality of certain Platform features including auto-login, saved preferences, and session continuity.

9Data Retention

788go retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required or permitted by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures. Data subject to ongoing legal proceedings, regulatory investigations, or unresolved disputes will be retained until such matters are fully resolved.

10Security Measures

788go implements a comprehensive set of technical, organizational, and physical security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

• Encryption in Transit: All data transmitted between your device and 788go's servers is encrypted using TLS 1.2 or higher. This prevents interception of your data during transmission over public networks.
• Encryption at Rest: Sensitive personal data — including identity documents, financial account details, and passwords — is stored in encrypted form using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within 788go's systems is restricted on a strict need-to-know basis. Only authorized personnel with documented business justification may access player data, and all access is logged and audited.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their 788go accounts. All internal administrative access to production systems requires multi-factor authentication.
• Penetration Testing: 788go conducts periodic security assessments and penetration testing of its Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: 788go maintains a documented data breach response plan. In the event of a personal data breach, 788go will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players promptly where the breach is likely to result in a risk to their rights and freedoms.

11Your Data Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 788go. These rights are real, enforceable, and free of charge to exercise:

• Right to Be Informed: You have the right to be told what personal data 788go collects, why it is collected, how it is used, and with whom it is shared. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal data 788go holds about you at any time. 788go will respond to access requests within fifteen (15) working days.
• Right to Correct: If any personal data held by 788go is inaccurate, incomplete, or outdated, you have the right to request its correction. You may update basic profile information directly from your account dashboard or by contacting support.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Note that deletion requests may be subject to overriding legal retention obligations (e.g., AMLA records).
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it.
• Right to Data Portability: You may request a copy of the personal data you have provided to 788go in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that 788go has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.

To exercise any of the above rights, please contact 788go's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." Please include your full name, registered email address, and a description of your request. We may ask for additional verification to confirm your identity before processing your request.

12Minors and Age Restriction

788go is strictly prohibited from collecting or processing the personal data of individuals under the age of twenty-one (21) years. This is not merely a policy preference — it is a hard legal requirement under PAGCOR regulations governing online gaming in the Philippines.

788go does not knowingly collect personal data from anyone under 21. Our age verification controls are applied at the point of registration and reinforced during the KYC process. Any account discovered to have been registered by or on behalf of a person under 21 will be immediately suspended. All personal data associated with such an account will be deleted promptly, subject to any overriding legal reporting obligations.

13International Data Transfers

In limited circumstances, your personal data may be transferred to or accessed from locations outside the Republic of the Philippines — for example, where 788go uses cloud infrastructure providers or game software suppliers whose servers are located abroad.

Where such transfers occur, 788go ensures that appropriate safeguards are in place to protect your data to the same standard required under RA 10173 and NPC regulations. These safeguards include contractual data processing agreements that bind overseas recipients to data protection obligations equivalent to Philippine standards, and data transfer impact assessments where applicable.

788go will not transfer your personal data to any overseas jurisdiction that does not provide an adequate level of data protection without first obtaining your explicit consent or establishing an alternative lawful transfer mechanism approved by the NPC.

14Changes to This Privacy Policy

788go reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulations, or NPC guidelines. When we make material changes, we will publish the updated Privacy Policy on this page with a revised effective date and provide advance notice to registered players via email or a prominent notice on the Platform.

Your continued use of the 788go Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with a material change, you must stop using the Platform before the effective date and may request account closure in accordance with our Terms and Conditions.

15Contact and Data Rights Requests

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 788go, please reach out through any of the following channels:

• Data Protection Officer (Email): [email protected] — use subject line "Data Protection Officer – Privacy Inquiry"
• General Support (Live Chat): Available 24/7 through the 788go Platform
• National Privacy Commission (NPC): If you believe your rights have been violated and 788go has not resolved your concern satisfactorily, you may file a complaint directly with the NPC at privacy.gov.ph

788go is committed to resolving all privacy-related concerns promptly and in good faith. We aim to acknowledge all formal data rights requests within three (3) working days and to provide a full response within fifteen (15) working days of identity verification.